Shipping Policy
Last updated: December 24, 2024
At Vyza, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping options, costs, timelines, and procedures for domestic and international deliveries.
1. Shipping Options and Costs
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- International Shipping: Available to select countries, with delivery times ranging from 7-15 business days depending on the destination.
Shipping costs are calculated at checkout based on your location and selected shipping method.
2. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress through our shipping partner’s platform.
4. Shipping Restrictions
- We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
- Certain items may be restricted from international shipping due to customs regulations.
5. Delayed or Lost Shipments
While we strive for timely deliveries, unforeseen delays can occur due to weather, customs, or carrier issues. For lost shipments, please contact us immediately so we can assist with resolution or replacement.
6. Damaged Packages
If your package arrives damaged, please notify us within 48 hours with photos of the damaged item and packaging. We will arrange a replacement or refund as necessary.
7. Contact Us
For inquiries or assistance regarding shipping, contact our support team at:
- Phone: (734) 665-1820
- Email: info@vyza.site
- Address: 12 May Ct, Rockville Centre, New York (NY), 11570